Award Screener Program announcement:
As you are aware, for the past two Awards seasons, a number of
the DVD screeners distributed to members have been protected by
Cinea's S-View encryption and Cinea provided DVD players to all
Film Voting Members, free of charge.
Cinea undertook the distribution of these DVD players and have
provided support over the last two years. Unfortunately, we will
not be able to support this program any longer. This was a very
difficult decision for us to make but, considering the expense
of the program, it does not make business sense to continue supporting
this large scale project. Instead, we will be focusing on other
anti-piracy programs for the film and cinema industry.
There is no action required on your part; you are welcome to
keep your player and you can continue to play standard and Cinea
encrypted DVDs on it. If, for any reason, you would like to return
the player to Cinea, please contact us on our free-phone number
(UK # 0800 954 8931) (US #888 323 4383) (Other 818-823-2878) and
we will arrange a collection.
Given the secure nature of these
players and the fact that they are still in use with other programs
to protect high-value content, please continue to honor the terms
of use and do not sell or give away your player.
Frequently Asked Questions:
Why is Cinea stopping the screener program?
While the technology worked as designed (as evidenced by the
lack of any pirated material from Cinea protected content); the
economics of the business, were not as favorable.
Can I keep my player?
Yes, you may continue to use the player. Please remember that
under the terms and conditions of your receipt of this player
you cannot sell/donate or give it away. If in the future you no
longer want to keep the player, please contact us and we will
arrange a pick up of the player.
I don't need this unit; how can I dispose of it?
If you no longer want the player, Please contact our customer
service department (US 888 323 4383, UK 0800 954 8931, Outside
US/UK, dial US country code followed by 818 823 2878) and they
will help you return your player.
My player recently stopped working; can you please replace
it?
We are sorry but effective immediately, we are only supporting
players purchased within the last year. If it needs servicing,
Cinea is working to locate a repair center that can support you.
I purchased an SV300/SV510 this year can I return it?
We will accept returns from individuals who have purchased SV300/SV510's
within the last year and will give a full credit for the purchase.
I reported my player as defective before your announcement.
Are you going to send a replacement?
If we can verify that you have a replacement in process, we
will replace your DVD player. If we have no evidence of a replacement
in process we will not be able to replace it. If you have a replacement
in process and would prefer not to receive it, please call our
customer service to cancel the replacement.
Will I still be able to play my favorite screeners? Yes,
if you can currently play them you will be able to continue doing
so.
Is Cinea going out of business?
No. Cinea is has no plans to close its operations. Going forward
Cinea will be focusing its efforts on introducing its watermarking
technology to the consumer market and will also continue to operate
the S-View platform for markets apart from the awards screener
business.
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